News, Services

Curbside Services @ NPL

NPL offers curbside pickup hours for all items placed on hold

Curbside Hours, effective September 14

Mondays, 12:00 – 5:00 pm 

Wednesdays, 12:00 – 6:00 pm

Thursdays, 10:00 am – 5:00 pm

Fridays, 12:00 – 5:00 pm 

Sundays, 10:00 – 1:00 pm 

All curbside pickup takes place in the library’s foyer entrance. Returns accepted everyday to the library’s dropbox. In-person browsing and computer access by appointment will resume September 14. In-Person appointments are to meet at the library’s front, historic entrance at this time.

Placing a Hold for Curbside Pickup

  1. Place a hold on a book, audiobook, or movie from our online catalog. OneCard library cardholders are asked to contact the circulation desk directly for NPL materials.
  2. Wait for the automated message from our automated system, Koha, to tell you the item(s) are available. The automated message will include our curbside hours.
  3. Come to the library during curbside pickup days and hours to pick-up your items from the library’s foyer entrance.
  4. Your items will be grouped on a table or cart with your name on it in alphabetical order.
  5. If you need assistance during your visit, please do not come into the library but give us at call at 802-649-1184.

FAQs

How do I know if I have an online account?

Please give us a call! Your username is your library barcode number and the password is of your own choosing. If you have not set up a password, or have forgotten it, we can walk you through that. An online account also gives you access to our digital material, including AcornTV and RBDigital.

What if I don’t want to place a hold via koha?

That’s okay! We can take hold requests by email and phone to the extent possible, but encourage patrons to use the online catalog for optimum efficiency. 

How can I renew my materials?

Renewals can be made via your online account! In February, NPL expanded access to allow for a second renewal on most items. We are a fine-free library. 

You can also request a renewal by emailing the circulation desk or calling the library during staffed hours.   

Are you currently offering ILL services? 

Yes! We resumed ILL services as of June 1. We appreciate your patience with slightly delayed deliveries. For materials not owned by NPL and more than three months old, please make an ILL request and we will try our best to obtain the materials

I am someone who likes to browse the library’s shelves for a book. How can you help? 

We continue to offer reader’s advisory and book recommendations by phone or email. For extended virtual reader’s advisory or for in-person browsing please make an appointment beginning September 14.  

How do I return material to the library?

Please only return items to the library’s dropbox at this time. Please do not leave returned items in the foyer entrance. We will regularly disinfect dropbox surfaces. Staff will isolate returned materials on carts for a period of time before reshelving materials or making them again available for loan.

I’ve returned materials, but they still show on my library card account.

Don’t panic! The library is quarantining all returned materials for 72 hours after retrieving them from the book drop.  This means items will remain on your account for at least 72 hours after you have returned them (and perhaps longer if they are returned on Thursdays/Fridays.)

What should I do if accessing curbside service is a hardship or not feasible?

If you have mobility issues, you are an essential employee, or have any other difficulties accessing curbside services as described for whatever reason, please call or email us so we can learn how to improve our access.

I would like to print something. Can you help?

The library will make best efforts to accommodate curbside printing and faxing services. Please send a request to the circulation.desk@norwichlibrary.org and take note of our curbside hours for the confirmation or printed item.

What are you doing to protect the safety of patrons and library staff?

The contactless curbside pickup model we are using provides maximum social distancing for the safety of our patrons and our staff. All physical materials are quarantined for 72 hours, per CDC guidelines, before being checked in (or checked back out.)

Library staff wash their hands before and after handling materials and are wearing masks. Patrons and staff should respect the need for physical distancing and not approach one another.  This may feel uncomfortable, but is necessary to provide a safe, contactless pickup service. If you notice someone picking up, please remain in your vehicle until the previous patron has departed.

When will the physical library open?

We do not know when the physical library will resume services as experienced in February 2020. In-person browsing for materials and computer usage by appointment will resume September 14.