Expanded Curbside Services @ NPL

NPL to expand curbside pickup hours beginning July 6.

Effective Monday, July 6, NPL will offer expanded curbside pickup hours of physical library materials. The library staff will make books, DVDs, audiobooks, and magazines available for pickup during the following times: 

Mondays, 12:00 – 4:30 pm 

Wednesdays, 12:00 – 6:00 pm

Fridays, 12:00 – 4:30 pm 

Sundays, 10:00 – 1:00 pm 

NPL cardholders will be able to pick up items they place on hold in the library’s foyer entrance. OneCard library cardholders are asked to contact the circulation desk directly for NPL materials. 

We ask patrons to place their hold requests using the library’s online catalog. If you have not yet set up your online account, we can offer assistance and explain how to place holds over the phone. We can take hold requests by email and phone to the extent possible, but encourage patrons to use the online catalog for optimum efficiency. 

Librarians will pull material from shelves frequently. When your hold is ready you will receive an automated message from the Koha system that your item is ready for pickup. The automated message includes our curbside hours.  

For more of the nitty-gritty, please see our frequently asked questions below. We can of course answer any of your questions directly. 

FAQs

How do I know if I have an online account?

Please give us a call! Your username is your library barcode number and the password is of your own choosing. If you have not set up a password, or have forgotten it, we can walk you through that. An online account also gives you access to our digital material, including AcornTV and RBDigital.

How can I renew my materials now that you are closed?

Renewals can be made via your online account! In February, NPL expanded access to allow for a second renewal on most items. We are a fine-free library. 

You can also request a renewal by emailing the circulation desk or calling the library during staffed hours.  

When will a librarian be at the library to answer my calls and emails and help me place holds on materials ? 

At this time the library will be staffed during the hours of 9:30 – 4:30 pm Monday through Friday to help set up online accounts, assist with e-Audio and e-Books, answer reference questions, make book recommendations, and help you place holds on physical materials. 

Are you currently offering offer ILL services? 

Yes! We have resumed ILL services as of June 1. For materials not owned by NPL and more than three months old, please make an ILL request and we will try our best to obtain the materials

I am someone who likes to browse the library’s shelves for a book. How can you help? 

We continue to offer reader’s advisory and book recommendations by phone or email during our open hours! We would be happy to place our suggestions on hold for pick up after hearing more about what kind of book you are looking for. 

How do I return material to the library?

Please only return items to the library’s dropbox at this time. Please do not leave returned items in the foyer entrance. We will regularly disinfect dropbox surfaces. Staff will isolate returned materials on carts for a period of time before reshelving materials or making them again available for loan.

I’ve returned materials, but they still show on my library card account.

Don’t panic! The library is quarantining all returned materials for 72 hours after retrieving them from the book drop.  This means items will remain on your account for at least 72 hours after you have returned them (and perhaps longer if they are returned on Thursdays/Fridays.)

What should I do if accessing this service is a hardship or not feasible?

If you have mobility issues, you are an essential employee, or have any other difficulties accessing curbside service as described for whatever reasons, please call or email us to discuss accommodations.

What are you doing to protect the safety of patrons and library staff?

The contactless curbside pickup model we are using provides maximum social distancing for the safety of our patrons and our staff. All physical materials are quarantined for 72 hours, per CDC guidelines, before being checked in (or checked back out.)

Library staff wash their hands before and after handling materials and are wearing masks. Patrons and staff should respect the need for physical distancing and not approach one another.  This may feel uncomfortable, but is necessary to provide a safe, contactless pickup service. If you notice someone picking up, please remain in your vehicle until the previous patron has departed.

When will the physical library open?

NPL Director sends greetings and an update on phased reopening in the below video.

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