Pickup Services During COVID-19 Crisis

NPL to Offer Foyer Entrance Pickup Service 

Effective Tuesday, March 17, the Norwich Public Library is temporarily closed to the public in order to help mitigate the spread of the novel coronavirus. In the coming weeks, staff will work creatively to bring the library’s resources to our community. 

Beginning on Wednesday, March 18, the library staff will make books, DVDs, audiobooks, and magazines available for foyer pickup. On Mondays, Wednesdays, and Fridays between the hours of noon and 4:00 p.m., NPL and OneCard library cardholders will be able to pick up items they place on hold in the library’s foyer entrance. 

We ask patrons to place their hold requests using the library’s online catalog by 10 a.m. the day they would like to pick the material up. If you have not yet set up your online account, we can offer assistance and explain how to place holds over the phone during staffed hours. We will take hold requests by email and phone to the extent possible, but encourage patrons to use the online catalog for optimum efficiency. 

Librarians will pull materials from shelves during the mornings of Monday, Wednesday, and Friday. Holds placed after 10 a.m. on a pickup day will be fulfilled the next available pickup day. Please know that the library will be limiting their staffing, so we ask patrons to be patient with us during this time.

Email notifications will continue to be sent when an item is available for pickup. During this time, an email notification alert should signal that your items are available for pickup at the next available foyer pick-up period on Monday, Wednesday, or Friday. 

For more of the nitty-gritty, please see our frequently asked questions below. We can of course answer any of your questions directly. 


How do I know if I have an online account?

Please give us a call! Your username is your library barcode number and the password is of your own choosing. If you have not set up a password, or have forgotten it, we can walk you through that. An online account gives you access to our digital material, including AcornTV and RBDigital.

How can I renew my materials now that you are closed?

Renewals can be made via your online account! In February, NPL expanded access to allow for a second renewal on most items. We are a fine-free library. 

You can also request a renewal by emailing the circulation desk or calling the library during staffed hours.  

When will a librarian be at the library to answer my calls and emails? 

At this time the library will be staffed during the hours of 10:00 – 4:00 pm, Monday through Friday, to help set up online accounts, assist with e-Audio and e-Books, answer reference questions, and make book recommendations. 

Staff will only be making physical materials available for pick up on Mondays, Wednesdays, and Fridays during 12:00 – 4:00 pm and will be using Tuesdays and Thursdays to attend to other library business at this time. 

Will you continue to offer ILL services? 

At this time we are temporarily pausing interlibrary loan services. Many of our lending libraries during these weeks of social distancing will be operating with limited staff or closed libraries and will face difficulties in fulfilling requests. Our courier delivery services have been suspended, posing additional challenges for ILL at this time. 

I am someone who likes to browse the library’s shelves for a book. How can you help? 

We continue to offer reader’s advisory and book recommendations by phone or email during our open hours! We would be happy to place our suggestions on hold for pick up after hearing more about what kind of book you are looking for. 

How do I return material to the library?

Please only return items to the library’s dropbox at this time. Please do not leave returned items in the foyer entrance. We will regularly disinfect dropbox surfaces. 

Staff will isolate returned materials on carts for a period of time before reshelving materials or making them again available for loan.

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